Shipping and Returns
SHIPPING
We aim to process and dispatch all orders within 1-2 working days.
During busy periods, this may take longer. Please message us beforehand for times.
For UK orders
standard shipping (2-3 working days) £3.80
express shipping (1 working day) £5
For EU orders
standard shipping (5 working days) £12
For USA orders
standard shipping (5-7 working days) £14
express shipping (1-2 working days) £20
Please note you are responsible for any customs charges related to your order if these apply.
RETURNS
We accept all returns within 30 days for a full refund. Unfortunately, we are unable to offer a refund or exchange on items returned beyond this period.
DAMAGED GOODS
If the item arrives broken or damaged, please contact us here within 30 days and we will accept a return or exchange
QUESTIONS?
please contact us at hello@unknownskincare.com
SHIPPING
We aim to process and dispatch all orders within 1-2 working days.
During busy periods, this may take longer. Please message us beforehand for times.
For UK orders
standard shipping (2-3 working days) £3.80
express shipping (1 working day) £5
For EU orders
standard shipping (5 working days) £12
For USA orders
standard shipping (5-7 working days) £14
express shipping (1-2 working days) £20
Please note you are responsible for any customs charges related to your order if these apply.
RETURNS
We accept all returns within 30 days for a full refund. Unfortunately, we are unable to offer a refund or exchange on items returned beyond this period.
DAMAGED GOODS
If the item arrives broken or damaged, please contact us here within 30 days and we will accept a return or exchange
QUESTIONS?
please contact us at hello@unknownskincare.com